Terms and Conditions
1. DELIVERY & PICK-UPS
a. Delivery times quoted by Waitrose Furniture are approximate only. We endeavours to have your order despatched within a reasonable timeframe. In the event of a delay due to unforeseen circumstances, our support team will be in touch with an alternative arrangement. Waitrose Furniture holds no liability of any delay that incurs as a result of such circumstances beyond out reasonable control.
b. We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery. Our standard delivery charge is based on ground floor only.
c. It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit were intended.
d. On delivery, inspect your goods carefully. Any damage detected should be immediately reported to us.
e. Please organise adequate protection for your floors and internal surfaces prior to delivery as Waitrose Furniture are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.
f. Items labelled RTA (ready to assemble) will require self assembly. Disposal of packaging is also your responsibility.
g. On pickups from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us. Waitrose Furniture is not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.
h. Due to OH&S requirements, our store and warehouse staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blanket or materials to transport your goods safely.
2. DEPOSITS, CANCELLATION POLICY & REFUNDS
a. All floor stock, lay-by orders, made to order transactions require a 25% deposit. The 25% deposit cannot be paid by finance.
b. Unless we otherwise stipulate, all other transactions (“standard transactions”) require a 10% deposit.
c. Cancellation on lay-by orders, made to order transactions and orders on finance, will incur a cancellation fee of 25% of the invoice value.
d. Cancellation on standard transactions will incur a cancellation fee of 10% of the invoice value.
e. This fee will be deducted from the refund of any money you have already paid. This fee reflects Waitrose Furniture’s reasonable costs.
f. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
3. REFUND POLICY
a. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
b. Please choose carefully however as we do not refund simply for change of mind or circumstances.
4. LAY-BY ORDERS
a. A minimum deposit of 25% is required at the time the lay-by order is placed.
b. If you cannot make the agreed repayments, please notify us or your order may be cancelled and the agreed cancellation fee may apply.
c. If you regularly fail to make your agreed repayments we will send you written notification of your failure to meet repayments and you will have 14 days to meet these requirements or your lay-by order may be cancelled and you may be charged the agreed cancellation fee.
If you cancel your lay-by order a cancellation fee of 25% will apply. This fee reflects Waitrose Furniture’s reasonable costs. This fee will be deducted from the refund of any money you have already paid.
a. Waitrose Furniture offers two lay-by order time frames: 3 months and 6 months.
b. Once this time frame is agreed your goods will remain reserved until the time frames expire.
5. MADE TO ORDER CANCELLATION POLICY
We ask that you choose carefully on made to order items. As due to the specific and individual nature of your custom made order, a 25% cancellation fee is applicable should you need to cancel.
6. FLOOR STOCK CANCELLATION POLICY
Floor stock furniture is furniture being sold right off the shop floor. It is usually a display item or the last item in stock. A 25% cancellation fee is applicable should you need to cancel.